LABUAN BAJO – Aviation and Tourism Holding, InJourney, together with its subsidiary InJourney Tourism Development Corporation (ITDC), organized a two-day Hospitality Training for Frontliners on 8–9 December 2025 at the Golo Mori Convention Center (GMCC), The Golo Mori. This program reflects InJourney and the ITDC Group’s commitment to strengthening the implementation of integrated, world-class service excellence standards across the InJourney Group, while supporting the development of The Golo Mori tourism area.
Opening the training, General Manager of The Golo Mori, Aji Munarwiyanto, expressed appreciation to InJourney for its support in providing training based on InJourney Group’s service standards.
“This training ensures that all frontliners share the same understanding and service standards, enabling them to deliver the best experience to every visitor and event stakeholder at The Golo Mori,” he said.
A total of 38 cross-functional personnel who directly interact with guests—including gate security, operations, banquet, housekeeping, and landscape teams—participated in the training to strengthen their service mindset, communication skills, hospitality standard implementation, and comprehensive understanding of the customer journey.
The program was delivered through interactive methods, combining presentations, simulations, and activity-based learning. The sessions were facilitated by Tasya Nur Intan Dewi, Dian Anggraeni, and Ardhita Willy Mustika from InJourney, with Febriyani Galuh Pratiwi adding engaging elements throughout the activities. The materials covered service leadership enhancement, embracing generational diversity, and strategies for positioning service as a sustainable marketing strength.
Senior Vice President of Customer Experience InJourney, Tasya Nur Intan Dewi, emphasized,
“People is experience. A traveler’s journey begins with the first smile and the first service they receive. InJourney is committed to continuously strengthening the competencies of our human resources as the face of our destinations, so that every interaction reflects Indonesian hospitality, professionalism, and excellence.”
In addition to expanding knowledge and skills, participants received a Service Excellence Training Certificate from ITDC as appreciation for their strong service performance and active participation throughout the program.
The training was guided by three key success indicators: improved understanding of service excellence principles delivered during the core modules; strengthened capability in applying the Indonesian Hospitality Standard tested through guest-interaction simulations; and enhanced cross-functional coordination to ensure an optimal customer journey from start to finish. With these achievements, frontliners are becoming more prepared to represent The Golo Mori with professionalism and warmth.
Aji added, “Improving service quality is not only about guest interaction—it also serves as a crucial foundation for preparing the area to host national and international-scale events at The Golo Mori.”
Furthermore, strengthening human resource competencies boosts The Golo Mori’s readiness to welcome upcoming strategic and commercial events at GMCC and Nuka Beach Club. With more solid service standards, The Golo Mori aims to elevate guest satisfaction, enhance MICE organizer loyalty, and strengthen its competitiveness as a sustainable marine-based MICE destination.
Beyond intensive learning sessions, the training also offered an inspiring atmosphere with direct views of the blue Golo Mori bay and surrounding hills—an upskilling experience that aligns with the natural beauty and signature character of the destination.***
